Take an online hearing test

Complaints Procedure

At Click Hearing we work very hard to ensure that you are completely satisfied with the service and products we provide but we know that sometimes things can go wrong. If they do – we want you to tell us. First of all contact us; we want to hear from you and to do what we can to resolve any problems.

If you’re not sure of the correct person to contact, simply phone or email using the details on the contact page. However, if you feel your concern has not been resolved or handled satisfactorily you can make a formal complaint. Here’s what to do…

Step 1: Complete Complaints Report

Contact Click Hearing using the details on the contact page.
Make it clear that you are still not satisfied and now wish to make a formal complaint. Your formal complaint should usually be in writing. You can send a letter or email using the details on the contact page.

Tell us what happened. We need to know from you:

Your name, address and telephone number
Information about what went wrong and when and where it happened.
We will let you know we have received your complaint within 5 working days.
We will investigate your complaint and you will receive a response and/or explanation as soon as possible, no later than 20 working days after we receive it.

Step 2: Contact BSHAA

If you feel that we have not resolved your complaint to your satisfaction you can contact the British Society of Hearing Aid Audiologists (BSHAA).
BSHAA’s Conciliation Officer will then work to resolve the problem. To start this process you can complete a Complaint Form online at www.bshaa.com
or get in touch with BSHAA using the details on their contact page.

Step 3: If you are not happy

If you are not happy after the Conciliation Officer has tried to help, you can ask BSHAA for access to binding Independent Arbitration. This will be at no cost to you. The above process is designed to offer a comprehensive process for finding a positive outcome to your complaint.
We wish to assure you that the BSHAA complaints resolution process will always be FREE of charge to yourself.

Click Hearing is also one of very few private audiology clinics that are registered with the Care Quality Commission (CQC).

I’m still not happy…Who else could help me?

I’m still not happy…Who else could help me?
You may contact The Health & Care Professions Council. The Council’s duties include ensuring adequate standards in dispensers’ conduct and competence. See the contact page for full details. You may seek the assistance of the Citizens’ Advice Bureau. You will find their contact details in Yellow Pages, your local library, or telephone their Head Office on the contact page. You may at any time instruct a solicitor and proceed through the courts, however, this may exclude you from using BSHAA’s services. Nothing in this leaflet affects your statutory rights.

What clients are saying

Tim W.
18:19 29 Dec 24
Always a pleasure to visit.
Peter W.
12:12 08 Nov 24
Great service. Easy to book and great value for money. Highly recommended..
Amy W.
14:56 11 Oct 24
I took my child for an hearing assessment and the assessment was very informative and professional. My son really enjoyed the assessment and found it very interesting with the pictures and diagrams shared and explained. Excellent service, would highly recommend.
Anne K.
10:55 08 Oct 24
Very helpful, effecient. Premises comfortable and clean.
Kerstin B.
15:41 30 Sep 24
Excellent service! Friendly, efficient and very professional. Felt confident that after my thorough hearing test all was well.Would definitely recommend.
Lindsay M.
15:03 14 Dec 24
Considerate and compassionate staff, clear explanation of issues and procedures. Quick and easy to complete ear suction.
Alex K.
10:03 05 Sep 24
Wonderful staff, also very professional helping with your hearing problem…
Antony G.
06:56 05 Jul 24
Clean, professional setting, helpful and happy staff, great service.
M S.
10:38 15 Jul 23
Great quick service for ear wax removal.However, went there today (Saturday 11:30am) and they were shut despite google saying they’re open.
Dave E.
06:18 25 May 23
Professional service, helpful friendly staff.
Peter P.
20:16 26 Oct 22
A very professional business. Thorough and not rushed examination. Very friendly and polite staff. Recommended
Richard P.
19:22 24 May 22
Fantastic service, booked online at 6am and was all all done by 9am. Got there early and seen immediately . Went in not hearing a thing and Lisa did a fantastic job getting the wax out. Thank you also to Emily at reception, lovely customer service. If you need help with your ears look no further . Thank you all.
Darell H.
12:47 29 Apr 22
Very friendly staff. Quick service. Very informative and useful feedback. The professional took her time explaining everything so I understood everything. Painless and super effective. Had a build up of wax in my left ear and could not hear a thing, booked my appointment that same week and was seen to very quickly and in 20 mins it was done. I can hear again!
Deborah B.
12:24 29 Apr 22
I was first seen by the receptionist who was very nice. I was seen very promptly for my appointment.Georgia was the lady who looked after me.She was lovely. She was very knowledgeable and checked me over.Everything sorted within the appointment time.My ears feel great again.Would definitely go back again.x
William P.
07:23 11 Mar 25
Amazing. Next day booking and plenty of time slots. The receptionist was very friendly, clean and nice waiting room and the lady who did my ear-wax removal was brilliant. Everything was explained, I got to see what was happening and the session itself took no more than 20 mins. I feel like i’ve got a completely new ear! Would 100% recommend and used again. It’s £75 for two ears (even if you only have one doing) but it’s totally worth it!
Sean S.
06:39 17 Jan 25
Very polite staff. Ved was was very reassuring and professional. Very thorough test compared to certain others on the high street.
David M.
09:40 04 Jan 25
Went to the Ramsden Heath branch and had my ears cleared by Ben on the 3rd of January.An utmost professional approach and diagnosis with a painless procedure.I couldn't recommend Ben highly enough had the added hearing test which again was excellent with a report sent by email.At last I've found someone who I can totally say is the best in the business.
kevin M.
15:28 13 Jul 24
very professional and polite people very helpful
Renata F.
13:15 08 Oct 23
Professional
lisa M.
18:00 11 Sep 23
Took my dad for an appointment at the Clinc today 11-9-2023 fabulous service would definitely recommend and thank you so much to the lovely receptionist who helped my dad out to the car we really appreciated it their still is some lovely people about 😊
Matt S.
09:47 05 Sep 23
Great experience with me and my mum, staff were lovely and very helpful and took care of my mum and her blocked ears.
Alicia S.
11:37 24 Jun 23
Had the ear wax removal done@Click once again, they are God sent! Lovely, caring and professional team. Got an appointment very quickly. So very grateful! 100% recommend ♥️♥️
Ben M.
08:49 02 Sep 22
I went in for 'vestibular function tests'. The audiologist was excellent. Very personable and friendly. She kept me informed in straightforward, non-jargon language and I felt by the end of it all that I understood what had just happened and what it all meant, rather than just having experienced some sort of arcane medical experiment. Top marks 👍.
Andy W.
09:13 08 Jun 22
First visit for me, although I have had the treatment before. Smart interior and polite Receptionist.Professional treatment (Georgia), conducted in a friendly and relaxed fashion. Good communication throughout. Have booked follow up later in the year and would recommend.
Juliette P.
11:32 22 May 22
Very easy to book an appointment on line at the Chelmsford click hearing.My teenage son was a bit anxious about going but he was very well looked after.Excellent knowledgeable professional treatment and we learned some interesting facts about our ears.Very good after care information to help keep your ears in good health.I will be highly recommending you to my family and friends.Thank you.
Lizzy B
09:05 23 Apr 22
Extremely easy to book. I loved being able to see inside my ear after years of ear treatment. The staff were friendly, the service very quick and all in all a fabulous experience. I had the micro suction and won't hesitate to return for it again, along with when I need a hearing aid.

Other ways we help

magnifiercrossmenu Skip to content