Real Journeys to Better Hearing: See How Others Found Clarity

You can rest assured that if you’re looking to start your hearing health journey, you’re not alone. These stories from real patients in our community show that support, understanding, and positive change are always within reach.

By following in their footsteps, you’re making a choice that puts your well-being first!

"The devices offer so much, from improved hearing to listening to music, taking phone calls straight to your hearing aid, and adjusting them to suit your surroundings."

I realised I couldn’t hear the conversations of people around me. I was convinced it was just a problem within my ears, maybe wax or some sort of infection. I went and saw a medical consultant first, who told me I had a hearing loss problem and needed hearing aids. It was all very matter of fact but really scary for me. When I went to see Ben Mann at Click Hearing, he put me at ease and immediately understood my concerns. My first impression was that they were friendly and professional, and nothing is too much trouble; they always seem to have time to help. Hearing aids have truly made a difference. You only really understand the benefits when you forget to put them in. The first time I wore them, I nearly jumped out of my skin when a bus and a motorbike went past me because the difference is real. The devices offer so much, from improved hearing to listening to music, taking phone calls straight to your hearing aid, and adjusting them to suit your surroundings. If you're concerned about your hearing, do it. The difference is life changing. 

John A

"Do it, it could make a difference to your life and you will be treated with patience and understanding."

I first realised something was up with my hearing when my family brought the subject up. I didn’t think I had a problem with my hearing, but my first impressions of Click Hearing were very positive, with lovely receptionists and a friendly and professional audiologist. Hearing aids have enabled me to socialise, travel, enjoy theatre, and so much more. The audiologists I have met listen and work with you to ensure you receive the best solution for your hearing loss.  

Frances S

"Without a hearing aid, I would not have been able to succeed in my career."

When I was 21, I was struggling to hear well, feeling dizzy and sick, and was diagnosed with Meniere's. When I heard a local independent audiologist was open, it was good news. My first impression of Click Hearing was that they were very professional, helpful, and caring. The staff are very polite, helpful, and caring. Without a hearing aid, I would not have been able to succeed in my career. It gave me confidence in meetings and improved my quality of life. If you are having trouble hearing, don’t leave it, the hearing aids will change your quality of life. 

Gary M

"Now, with hearing aids, I can join in conversations and contribute in business meetings."

About ten years ago, I first realised there was an issue with my ears but ignored it and adamantly refused to wear hearing aids, as recommended. I had concerns and didn’t want hearing aids, so I went to see Click Hearing hoping they would diagnose the root cause of my tinnitus and help me. There is no cure, but they showed me how they could help. Now, with hearing aids, I can join in conversations and contribute in business meetings. I can also hear the TV without having the volume at 80%. My favourite thing about working with the clinic was realising my hearing was shot at a fairly young age and actually walking out being able to hear things I didn’t realise I couldn’t hear. If you are concerned about your hearing and considering visiting them, go! 

Michael G

"I also enjoy hearing things like the birds singing, which I was unaware I couldn’t hear before having aids fitted."

I first noticed my hearing loss in my late 50s or early 60s. I knew I had a problem and was pleased to be able to sort it out. My first impression of the clinic was just as good as it was before it moved over from Digiclear. The staff are extremely good and very helpful, and you can generally see them at short notice. Having hearing aids has made a lot of difference. I can now hear the TV better, and when out in a restaurant I can hear the conversation around the table. I also enjoy hearing things like the birds singing, which I was unaware I couldn’t hear before having aids fitted. I would suggest anyone concerned about their hearing goes along, has a hearing test, and maybe tries hearing aids to see the benefit. 

Kath K

"The staff have always been very helpful and their after sales attention is excellent, often resolving any issues I have had."

I first realised I had a hearing challenge probably as long as 20 years ago when I was struggling and needed help. I was concerned about whether hearing aids would help my issues and whether I would have permanent hearing loss. A friend in Chingford referred me to Click Hearing and my first impression was that they seemed very knowledgeable about hearing loss. I still wear hearing aids provided by the clinic and they have made a big difference to my quality of life and my confidence. The staff have always been very helpful and their after sales attention is excellent, often resolving any issues I have had. I would say to anyone concerned about their hearing not to hesitate in visiting, as they are very knowledgeable and can give you the best advice and support. 

John M

"Nothing is too much trouble for the team, they are really great."

My hearing gradually deteriorated while I was still working, around 2013, and it made working with children very difficult. I didn’t have any concerns before getting in touch as I knew deafness ran in my family. From my first contact with Click Hearing, they were so, so helpful and couldn’t do enough to help - amazing! I couldn’t manage without my hearing aids now, life is so much better. Nothing is too much trouble for the team, they are really great. If you are concerned about your hearing, make an appointment; you’ll get good advice and thorough tests done with great care. 

Anonymous

"Please make an appointment. You will be treated with care and compassion."

About eight years ago, I found it hard to listen to conversations and also had to turn up the volume on the TV. I had only good conceptions before contacting Click Hearing. They were thorough, gentle, and understanding to my needs. Hearing aids have allowed me to join in with friends and not worry about not hearing them properly. They are always there to answer any worries I might have. Please make an appointment. You will be treated with care and compassion. 

Patricia M

"I’ve been a customer for around 30 years and my journey to the clinic takes over an hour, but I keep returning because they’re so good."

I first realised something was wrong with my ears in my late teens when I noticed a discharge. I had no concerns before contacting Click Hearing, and my first impression was that they were very helpful and knowledgeable with clear prices, even if they were working out of a suitcase. Hearing aids have greatly improved my ability to cope with usual daily situations. I’ve been a customer for around 30 years and my journey to the clinic takes over an hour, but I keep returning because they’re so good. My  thing is their strong desire to offer the best service. Highly recommended. 

Euan B

"They do not pressure you into having hearing aids, and you will be amazed by the difference they make."

From my twenties through to my forties, I had numerous operations on my ears to try to improve my hearing. When my previous supplier closed, I needed new hearing aids, and Click Hearing were in my local area, so I decided to contact them. My first impressions were very good. They are a modern business and were happy to help me. The hearing aids have improved my life immensely. The modern aids allow you to adjust hearing levels in different settings and make things like telephone calls much easier thanks to Bluetooth connectivity. The ease of booking appointments and the friendliness and professionalism of all the staff stand out. If you are concerned about your hearing, please visit the clinic. They do not pressure you into having hearing aids, and you will be amazed by the difference they make. There is no need to worry about any perceived stigma, as most people I meet do not even realise I am wearing hearing aids. 

David A

"You will be amazed by the difference hearing aids can make and there is no longer a stigma about having them."

I vividly remember being in a meeting and realising that all I could hear was noise with the number of people in the room. I knew I had to do something, so I had no concerns before contacting Click Hearing. They came recommended, so I felt confident on my first visit. The professionalism of all the staff and their attention to detail stood out to me. Hearing aids have made a difference that is incredibly hard to explain and have dramatically improved my quality of life. You will be amazed by the difference hearing aids can make and there is no longer a stigma about having them. More importantly your quality of life will dramatically improve. 

Neil A

"There is continuity here that you rarely get with health professionals now."

I first realised something was wrong when I could not hear the television properly and my daughter was getting annoyed that I was missing the point in conversations. I had tried several of the high street shops but found them unhelpful, so I knew I needed to find a private hearing concern who would hopefully know what they were talking about. I felt reassured almost immediately with Click Hearing, as they were knowledgeable and treated me with patience and understanding. I am not worried to wear my hearing aids because they definitely help my hearing loss and are well hidden behind my ears. They are easy to recharge overnight, and I can simply change the volume using my mobile phone. The best thing has been the very nice lady who has looked after me for a number of years. There is continuity here that you rarely get with health professionals now. I would definitely say to anyone concerned about their hearing to give it a try, as you have nothing to lose and possibly a lot to gain.

Angela H

"It’s the first step to being able to stop saying, "Sorry I didn't catch that."

I gradually realised I wasn't hearing well on my right side, needing people to walk on my left so I could hear them properly. Before contacting Click Hearing, I wanted a hearing aid that was as easy to use as my varifocal glasses, just put it on and forget about it for the day. My first impression was that they were very focused on my particular hearing needs and were customer friendly. My current hearing aids are just perfect. I especially like being able to adjust them from the app on my phone. The clinic is always pleasant and helpful. For anyone concerned about their hearing and considering a visit, I would say, just do it. It’s the first step to being able to stop saying, "Sorry I didn't catch that." 

Anne S

"There is always a friendly welcome and a real commitment to getting it right."

I thought something was wrong with my hearing when my wife had to keep repeating things. Click Hearing were very helpful, understanding, and determined to do the best for me, and they still are. I don't think any hearing aids will ever restore my hearing to how it was, but I certainly couldn't manage without them. There is always a friendly welcome and a real commitment to getting it right. I would say to anyone concerned about their hearing to give them a go, you will be well looked after. 

Derek W

"Get checked out ASAP and get the best advice."

It was about 40 years ago, around age 44, when I started to have difficulty in crowded gatherings. I was concerned about further deterioration in my hearing in the future, but I was referred to Click Hearing by an ENT specialist and my first impression was of a very professional set up. The hearing aids have given me more confidence when meeting people. I appreciate the clinic’s reliability for care and attention and have full confidence in the advice given. Get checked out ASAP and get the best advice. 

Leslie S

"Go! You may be missing so much of life."

I would always try to place myself near the centre of activity at meetings or gatherings, just to hear and participate in conversations. I simply wanted to find out if there was a problem and resolve it for the sake of my health and enjoyment of life. The first person I met at the clinic was very friendly and knowledgeable about hearing problems, showing real concern when I felt uneasy about my hearing. Using hearing aids now allows me to understand everyday conversations better, reduce the volume of radio and TV, and enjoy the sounds of everyday life. My favourite thing is feeling reassured that they are always looking out for my health. Go! You may be missing so much of life. 

Richard T

"Since getting hearing aids, I am much more able to communicate with friends and family, especially on telephone calls."

I first realised I was having trouble with my hearing in 2011 when I struggled to communicate with work colleagues. My first impression of Click Hearing was that they were very understanding and helpful. Since getting hearing aids, I am much more able to communicate with friends and family, especially on telephone calls. The service at the clinic is very efficient. I would tell anyone concerned about their hearing to make an appointment for a hearing assessment. 

Barry W

"They’re small and comfortable, and it was my vanity that stopped me admitting I needed them."

I denied my hearing was bad, with my family constantly telling me to do something about it, but vanity held me back because I felt it was an admission of old age. I didn’t know much about modern hearing aids and just thought they were big and chunky. I had ear syringing done with Click Hearing, which I found good, so I decided to speak to them about my hearing decline. Wearing hearing aids has been life changing for me, especially after losing my husband and now living on my own. It’s become even more important to hear well for safety reasons, like hearing traffic when crossing the road or being aware of someone walking behind me. My television is turned down now, and I can actually hear what my family are saying about me when they visit. The convenience of having my hearing aids tuned to my mobile phone is very useful. All the staff at the clinic are helpful and considerate, and the care plan is very good, so I’ve extended it for another year as I can call in for help or advice when needed. Please give the aids a try. They’re small and comfortable, and it was my vanity that stopped me admitting I needed them. 

Janet M

"I would encourage anyone concerned about their hearing to visit the clinic."

I first realised something was up when I felt completely lost with people. I had no fears before contacting Click Hearing and found them very professional and helpful. I use bone conduction hearing glasses, though I find the new ones are not as good as the older pairs. I would encourage anyone concerned about their hearing to visit the clinic. 

Anonymous

Still Have Questions? We’re Here for You

You deserve to feel comfortable and confident about your hearing health.

If you have any questions before your appointment, or if there’s anything you’re unsure about, please use the contact form below.

Chelmsford

Upminster

Westcliff on Sea

Hornchurch

Contact Details

Still Have Questions? We’re Here for You

You deserve to feel comfortable and confident about your hearing health.

If you have any questions before your appointment, or if there’s anything you’re unsure about, please use the contact form below.

Chelmsford

Upminster

Westcliff on Sea

Hornchurch

Contact Details

Still Have Questions? We’re Here for You

You deserve to feel comfortable and confident about your hearing health.

If you have any questions before your appointment, or if there’s anything you’re unsure about, please use the contact form below.

Chelmsford

Upminster

Westcliff on Sea

Hornchurch

Contact Details