{"id":3384,"date":"2018-11-11T23:22:14","date_gmt":"2018-11-11T23:22:14","guid":{"rendered":"https:\/\/clickhearing.com\/?page_id=3384"},"modified":"2022-11-17T12:49:11","modified_gmt":"2022-11-17T11:49:11","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/clickhearing.com\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;25&#8243; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-4-percent&#8221; column_padding_position=&#8221;top-right&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h1>Complaints Procedure<\/h1>\n[\/vc_column_text][vc_column_text]\n<p class=\"intro\"><strong>At Click Hearing we work very hard to ensure that you are completely satisfied with the service and products we provide but we know that sometimes things can go wrong. If they do \u2013 we want you to tell us. First of all\u00a0<a title=\"Contact us\" href=\"https:\/\/clickhearing.com\/contact-us\/\">contact us<\/a>;\u00a0we want to hear from you and to do what we can to resolve any problems.<\/strong><\/p>\n<p>If you\u2019re not sure of the correct person to contact, simply phone or email using the details on the\u00a0<a title=\"Contact us\" href=\"https:\/\/clickhearing.com\/contact-us\/\">contact page<\/a>. However, if you feel your concern has not been resolved or handled satisfactorily you can make a formal complaint. Here\u2019s what to do\u2026[\/vc_column_text][toggles style=&#8221;default&#8221;][toggle color=&#8221;Accent-Color&#8221; title=&#8221;Step 1: Complete Complaints Report&#8221;][vc_column_text]Contact Click Hearing using the details on the\u00a0<a title=\"Contact us\" href=\"https:\/\/clickhearing.com\/contact-us\/\">contact page<\/a>.<br \/>\nMake it clear that you are still not satisfied and now wish to make a formal complaint. Your formal complaint should usually be in writing. You can send a letter or email using the details on the contact page.<\/p>\n<p><strong>Tell us what happened.\u00a0<\/strong><strong>We need to know from you:<\/strong><\/p>\n<ul>\n<li>Your name, address and telephone number<\/li>\n<li>Information about what went wrong and when and where it happened.<\/li>\n<\/ul>\n<p>We will let you know we have received your complaint within 5 working days.<br \/>\nWe will investigate your complaint and you will receive a response and\/or explanation as soon as possible, no later than 20 working days after we receive it.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; title=&#8221;Step 2: Contact BSHAA&#8221;][vc_column_text]If you feel that we have not resolved your complaint to your satisfaction you can contact the British Society of Hearing Aid Audiologists (BSHAA).<br \/>\nBSHAA\u2019s Conciliation Officer will then work\u00a0to resolve the problem.\u00a0To start this process you can complete a Complaint Form online at www.bshaa.com<br \/>\nor get in touch with BSHAA using the details\u00a0on their contact page.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; title=&#8221;Step 3: If you are not happy&#8221;][vc_column_text]If you are not happy after the Conciliation Officer has tried to help, you can ask BSHAA for access to binding Independent Arbitration. This will be at no cost to you.\u00a0The above process is designed to offer a comprehensive process for finding a positive outcome to your complaint.<br \/>\nWe wish to assure you that the BSHAA complaints resolution process will always be FREE of charge to yourself.<\/p>\n<p>Click Hearing \u00a0is also one of very few private audiology clinics that are registered with the\u00a0<a href=\"https:\/\/www.cqc.org.uk\/directory\/1-367773012\" target=\"_blank\" rel=\"noopener noreferrer\">Care Quality Commission (CQC)<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; title=&#8221;I\u2019m still not happy\u2026Who else could help me?&#8221;][vc_column_text css=&#8221;.vc_custom_1541979227911{padding-top: 25px !important;}&#8221;]\n<h4>I\u2019m still not happy\u2026Who else could help me?<\/h4>\n<p>You may contact The Health &amp; Care Professions Council.\u00a0The Council\u2019s duties include ensuring adequate standards in dispensers\u2019 conduct and competence. \u00a0See the contact page for full details.\u00a0You may seek the assistance of the Citizens\u2019 Advice Bureau. You will find their contact details in Yellow Pages, your local library, or telephone their Head Office on the contact page.\u00a0You may at any time instruct a solicitor and proceed through the courts, however, this may exclude you from using BSHAA\u2019s services.\u00a0Nothing in this leaflet affects your statutory rights.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column boxed=&#8221;true&#8221; column_padding=&#8221;padding-4-percent&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;1px&#8221; column_border_color=&#8221;#d8d8d8&#8243; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3383-o1\" lang=\"en-GB\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/3384#wpcf7-f3383-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3383\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3383-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<link rel=\"stylesheet\" href=\"https:\/\/clickhearing.com\/wp-content\/plugins\/pdf-forms-for-contact-form-7\/css\/frontend.css\" \/><script type=\"text\/javascript\" src=\"https:\/\/clickhearing.com\/wp-content\/plugins\/pdf-forms-for-contact-form-7\/js\/frontend.js?ver=2.1.10\"><\/script><p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-522\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telephone Number\" value=\"\" type=\"tel\" name=\"tel-522\" \/><\/span><\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"text-166\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Address\" value=\"\" type=\"text\" name=\"text-166\" \/><\/span><\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Your Subject Line*\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Tell us what went wrong\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; 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