BSHAA Customer Care

[ben mann]

PRESS RELEASE

LOCAL HEARING CARE FIRM IS ONE OF THE FIRST IN THE UK
TO BE ACCEPTED IN NEW CUSTOMER ASSURANCE SCHEME

19th January 2010:
A local hearing care specialist has become one of the first companies in the UK to be approved as a member of a new national scheme which assures customers of the high quality of its service. Click Hearing, which is based in Station Road, Upminster and has been delivering high levels of service since 2002, has signed up to the Customer Care Scheme being run by the British Society of Hearing Aid Audiologists (BSHAA).

“Companies have to offer high levels of customer service and care before they are admitted to the scheme, and we are extremely proud to have been accepted,” said Ben Mann, Managing Director at Click Hearing.

“It’s estimated that about 1 in 7 people in the UK suffer from hearing loss and Medical Research Council figures show that 4 million people in the UK could benefit from hearing aids, but do not seek advice. I hope this will help reassure customers in the area of the quality of the professional care they will receive from Click Hearing. Being a member of the Customer Care Scheme is further proof that we are serious about looking after our customers and are fully committed to assuring a high quality service and professionalism,” concluded Ben.

A spokesperson for BSHAA said: “If a hearing aid business is registered under the scheme they have to assure us that they have a clear, fair, speedy and transparent way of dealing with issues raised by their customers. Further if they are not able to resolve those issues, the Society will step in and can offer conciliation and arbitration if that is appropriate. We are confident that in the future people wanting a hearing aid will only go to an individual or Company which displays the BSHAA mark of assurance.”

Ends
Note to Editors:

The British Society of Hearing Aid Audiologists is the largest professional body representing high street hearing aid dispensers. It has more than 1,300 members; more than 80% of all those registered to practise in the United Kingdom.

As well as running the Customer Care Scheme the Society provides Hearing Aid Audiologists with continuing education and professional support and advice. It also publishes guidance on professional practice standards for hearing care and strives to increase awareness of the need for individual hearing care.
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Ben Mann
Audiologist & Hearing Aid Dispenser.
www.clickhearing.com